Help with your library, membership, downloads, and account.
For app, membership, or download help, email support@goldenreplay.app.
For privacy questions or information requests, email privacy@goldenreplay.app.
For an app issue, include your app version, iPhone/iOS version, and what you were trying to do. Include your Golden Replay account ID if the issue concerns your membership.
Never send your device passcode, private sign-in key, Apple signing key, or payment-card details.
Open the in-app Quick Start Guide for a walkthrough. For assistive features and known limitations, visit our accessibility information.
No. Basic listening features are available without an account. Sign in when you want to link an eligible membership or use Plus features.
Check your download queue and network preferences. Automatic downloads may wait for Wi-Fi. Scheduled episodes also need to be within your membership's eligible release window.
Purchasers sign in to the Golden Replay account used to subscribe, then open Golden Replay Plus and select Restore Purchases with the same Apple Account. Annual family recipients use their own linked Golden Replay account and Apple Account; confirm the purchaser has enabled sharing. Restoring does not buy another subscription.
Open Account → Connect Patreon and authorize the connection. Golden Replay checks whether the linked membership is eligible. An existing eligible member does not need a second Apple subscription.
No. Ad-free audio is available for selected episodes, and early access is offered for selected releases. Other episodes use their standard recordings. Plus currently has no exclusive shows.
In app versions with Automatic Sync, sign in to the same Golden Replay account on each device. Playlists, subscriptions, favorites, preferences, download requests, playback positions, completion and the current episode merge automatically; a new empty device does not replace your existing library. Offline edits reconcile on reconnect. Active apps check regularly, and suspended apps catch up when reopened or when iOS allows background refresh. Each device downloads its own audio under your network and membership settings. Handoff prepares an episode without starting playback. Completed downloads are removed across devices unless Keep Played Episodes is enabled. Open Account to pause or resume sync or delete cloud data.
Open Account, select Confirm Identity if needed, then Download My Information and save the JSON export. For corrections, correspondence, server logs, authorized-agent requests, or help accessing your account, email privacy@goldenreplay.app. You do not need to create an account to email us.
This removes your account, sign-in and membership records, cloud sync data, episode reports, and account-change records. A minimal privacy-request receipt remains for 24 months. After server confirmation, the app immediately erases this device’s library, downloads, favorites, playback history, caches, settings, and saved app session. Close the app from the app switcher and reopen it to see first-launch setup. Deletion has no grace period. Apple-managed passkeys, system permissions, and exported files saved outside the app are managed separately.
If you cannot access the app or need help with a privacy request, email privacy@goldenreplay.app. We may ask you to verify account ownership. See the Privacy Policy for retention details.